Returns, Exchanges and Cancellation Policy

Returns for a Refund

If you are not fully satisfied with your LuMee case, your case may be returned for any reason within 30 calendar days. Enter your return request in the Order Lookup area below. Return shipping charges and $3.00 restocking fee are the responsibility of the customer.

All returns must be in new and unused condition and in original packaging. LuMee LLC reserves the right to refuse a refund for any returns of damaged  or used cases. Any refund issued will be for the purchase price only and will not include the initial shipping charges.

Please allow up to 15 business days after receipt of your return for your credit to be issued to the same account used for the original purchase. You will receive an email confirmation of the credit once it has been issued.

All products that were NOT purchased on LuMee.com should be returned to the original place of purchase.

Exchanges

If you ordered the wrong case for your phone model, we encourage you to go onto to our website and order the correct case. At your convenience, please return your incorrectly ordered case in it's original box. To do this, create a return request through the Order Lookup window below. Once we receive your case in good working order, we will process your refund. LuMee LLC will make every attempt to accommodate, but does not guarantee domestic exchange for customer order errors. International exchanges will not be accommodated for customer order errors.

Cancellation Policy

Orders cannot be canceled if they have already been fulfilled. 

Dispute Resolution Policy

LuMee LLC agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding your order. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Card hold will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without first contacting LuMee LLC and providing us the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.

Warranty claims must be requested by email to info@lumee.com or by calling us toll-free at 888-254-1740. 

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