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Frequently Asked Questions

You have questions – we have answers.  Take a look at some of the more frequently asked questions.  If these don’t answer your questions, please feel free to contact us directly.

Q. What is the best way to care for my LuMee case? A. Treat your LuMee case like the princess she is! Avoid contact with materials containing dark dyes, aerosols, sunscreen and make-up as they can stain the light rails on the case.

Q. Will the LuMee case protect my phone too? A. Absolutely. The LuMee case have been certified and drop tested through rigorous standards set by Apple and Google. We also suggest purchasing a LuMee screen protector for added protection. 

Q. What’s the best way to get my phone out of the case? A. While holding your LuMee case with the bottom facing up, place your fingers on the bottom of your phone and gently pull up and lift out your phone. Also see video below.

 

 Q. Will the LuMee case make me look better? A. Absolutely! You'll have professional studio quality lighting wherever you go with your LuMee case. The flattering light fills in any shadows on your face even in dark places like clubs, restaurants, cabs and bedrooms.Your pictures and videos will look amazing.

 

Q. How long does it take to fully charge the battery? A. It will take about 30-45 minutes to fully charge your LuMee case. There is a safety feature to protect your battery when it gets all the way drained (like when you're raging all night :) When this happens you may need to charge your battery overnight. 

Q. How long will the charge last? A. Your selfie or duo LuMee case will stay lit at full power for 30-40 minutes depending your brightness setting. The duoVibes LuMee case will flash continuously for up to 1 hr when fully charged.

Q. How do I work the dimmer? A. Once you have turned on the light, simply hold down the on/off button and the lights will dim, let go when you have achieved the perfect light for your surroundings. To increase the light, simply continue holding down the on/off button.

 

Q. Will you be making the LuMee case for other phones and devices? A. Yes, absolutely! We are always evaluating our product line and customer feedback is the best way for us to understand the demand for more models. Contact us to let us know and follow us on social media for our new product announcements!

Q. What is the exact size of the LuMee case? A. Length 5″  Width 2 11/16″ Depth 9/16″

Q. What type of lights are used in the case, will they heat up?  Are they warm or cool colored? A. The lights used in the LuMee case are neutral colored LED (Light Emitting Diode) lights that are flattering for all skin types. The LED lights do not produce heat.

Q. How many discount codes can be applied to my order? A. Please note that only one promotional code can be used for each checkout.

Q. Oops, I ordered the wrong model for my iPhone! How do I find out the model of iPhone that I have since Apple no longer lists it on the back of the iPhone? A. In your settings your name will be on the top of the page. Select your name and your model will be about half way down the page. ex. Maria's iPhone - This iPhone is 8 Plus.